Terms and Conditions for Man With A Van Ickenham
These Terms and Conditions set out the basis on which Man With A Van Ickenham provides removal, transport, delivery, clearance, and related services within the United Kingdom. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing any order. If anything is unclear, it is your responsibility to seek clarification before the service starts.
These terms apply to all customers using our man and van service in Ickenham and to any associated services arranged at the same time, including loading, unloading, item collection, and disposal of approved waste. They are intended to be fair, practical, and consistent with UK consumer and transport law. Nothing in these terms affects your statutory rights.
In these terms, references to we, us, and our mean the provider of the Man With A Van Ickenham service, and references to you and your mean the customer or the person placing the booking. If a booking is made on behalf of another person, the person making the booking confirms they are authorised to do so and accept responsibility for all charges and instructions.
Booking process begins when you request a quotation and provide the details needed to assess the work. This may include the collection and delivery addresses, access conditions, item descriptions, floor levels, dates, and any special handling requirements. The information you supply must be accurate and complete. Any quote given is based on the information available at the time and may be revised if the actual job differs materially from the description provided.
We may offer an estimate or a fixed price depending on the nature of the job. An estimate is not a final price and may change if the scope, time, distance, waiting period, parking conditions, or labour requirement changes. A fixed price remains valid only for the agreed service specification. Any additional work requested on the day may incur extra charges, which will be discussed where reasonably practicable before being carried out.
Booking confirmation is usually made once you accept the quote and provide the required booking details. In some cases, we may ask for a deposit or card authorisation to secure the date and time. We reserve the right to refuse or cancel a booking if the information given is incomplete, misleading, unsafe, unlawful, or beyond the scope of our service. Booking requests are subject to availability, and no work is guaranteed until confirmation is issued by us.
On the day of service, you must ensure that access is available and that the job can proceed without unnecessary delay. This includes arranging parking where required, ensuring someone is present to authorise the work, and making sure items are packed or accessible as agreed. If access is restricted, delayed, or unsafe, we may need to vary the timing, charge for waiting time, or reschedule the work. Where a vehicle cannot park legally or safely close enough to complete the job, additional labour charges may apply.
You are responsible for checking that all items being moved are ready for transport and appropriately packaged if fragile. Unless otherwise agreed in writing, we do not provide specialist packing materials, dismantling of complex furniture, or handling of hazardous goods. If you ask us to move unusually heavy, valuable, fragile, or awkward items, you must tell us in advance so we can decide whether suitable equipment, additional labour, or alternative arrangements are needed.
We may take reasonable steps to verify the identity of the customer or the authority of the person instructing the move. If there is any dispute about ownership of items, delivery authority, or access permission, we may suspend the work until the matter is resolved. The customer remains liable for charges incurred up to the point of suspension, including waiting time, travel, and any preparatory labour already completed.
Payments must be made in accordance with the payment terms agreed at the time of booking or before the service begins. We may accept bank transfer, card payment, cash, or other methods where stated in advance. Payment is normally due on completion of the service unless a different arrangement has been agreed in writing. We do not permit deductions or set-offs unless required by law.
If a deposit is taken, it may be used to secure the booking and to cover administration costs if you cancel late or fail to provide access. Invoices must be paid in full by the due date shown. If payment is overdue, we reserve the right to charge reasonable late payment fees, interest where permitted by law, and recovery costs associated with collecting the debt. Any unpaid balances may be pursued through lawful collection methods.
All prices, unless expressly stated otherwise, are quoted inclusive or exclusive of VAT depending on our tax status at the time of quotation. Where VAT applies, it will be charged at the prevailing rate. Any parking charges, congestion-related charges, tolls, waste disposal fees, or permit costs that are not included in the quote remain payable by you if they are incurred in connection with the service.
Cancellations and changes should be notified as soon as possible. If you wish to amend the booking date, time, or scope of work, we will try to accommodate the change, but we cannot guarantee availability. A change may affect the price, particularly if it alters the time required, vehicle size, staffing, or route. We may also decline changes that would make the job unsafe, unlawful, or commercially impractical.
If you cancel after booking, any deposit may be retained in full or in part to reflect administration, reserved time, and any losses reasonably incurred. The closer the cancellation is to the scheduled service, the more likely it is that charges will apply. If cancellation occurs after we have already started travelling to the job, or after arrival at the collection point, we may charge for call-out time, labour, fuel, and any other direct costs already incurred.
If we need to cancel or postpone the service due to vehicle failure, severe weather, unsafe conditions, staff illness, legal restrictions, or other events beyond our control, we will use reasonable efforts to rearrange the booking. Where this is not possible, our liability will be limited to refunding any prepaid amount for work not performed, unless otherwise required by law. We will not be responsible for indirect losses caused by a cancellation or delay outside our reasonable control.
Liability is limited to the extent permitted by UK law. We will take reasonable care in performing our services, but we are not responsible for pre-existing defects, normal wear and tear, hidden weaknesses, poor packaging, or damage resulting from inaccurate instructions. Items should be insured by you where appropriate, especially if they are valuable, fragile, antique, or difficult to replace. We recommend that you retain relevant proof of value and confirm any specific insurance requirements before the move.
We are not liable for loss or damage arising from the actions of third parties, including building managers, parking enforcement, road closures, or other road users. We are also not liable for delays caused by traffic, access problems, weather, or events outside our reasonable control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law.
If damage to property or goods is alleged, you must notify us within a reasonable time and, where possible, before the team leaves the site. You should provide details and, if requested, photographs or other evidence. We may inspect the item, packaging, and surroundings before accepting any responsibility. Our decision-making will always be informed by the facts available, the agreed scope of work, and any relevant insurance or legal obligations. Any claim must be brought in good faith and not be exaggerated or misleading.
Waste regulations are an important part of our service. Where we carry waste, remove unwanted items, or arrange disposal, all waste must be described accurately and must be legal for us to handle. You must tell us in advance if the waste includes electrical items, furniture, mattresses, green waste, mixed household waste, or other materials requiring special treatment. We reserve the right to refuse any waste that is hazardous, contaminated, improperly packaged, or not covered by our licensing or disposal arrangements.
You must not place prohibited items in the load without telling us. Prohibited or restricted items may include asbestos, chemicals, oils, solvents, medical waste, gas cylinders, paint, pressurised containers, tyres, or any item classified as hazardous under relevant UK legislation. If unlawful waste is presented, we may refuse collection, report the matter where required, and charge for any reasonable costs already incurred. The customer is responsible for ensuring that waste transfer arrangements comply with applicable law.
Where waste is collected for disposal, you confirm that you have the legal right to arrange that disposal and that the items are not stolen, fly-tipped, or subject to any third-party rights or restrictions. We may ask for declarations or supporting information to help confirm compliance. We operate in line with applicable environmental duties, and all waste will be handled, transported, and transferred only through lawful and authorised channels where required. You may be liable for any penalties, claims, or enforcement action resulting from inaccurate waste descriptions or unlawful disposal instructions.
Customer obligations include providing safe access, accurate instructions, and lawful goods for transport. You must ensure that the premises are safe for our staff to enter and work in, including the removal of obvious trip hazards and the control of pets, children, or other distractions that may interfere with the job. If the service requires a lift, stair carry, or narrow access, you must disclose this in advance so that appropriate arrangements can be made.
You confirm that any goods handed to us are yours to move or that you have permission from the owner to arrange transport. We may refuse to move items that appear to be stolen, dangerous, unlawful, or unsuitable for the vehicle or conditions. If we suspect that the service is being used for illegal activity, we may immediately stop the job and, where appropriate, inform the relevant authorities. Any charges already incurred will remain payable.
We may use subcontractors or additional personnel to fulfil the service where necessary, provided the overall standard of care is maintained. Any subcontractor acting on our behalf will be subject to these terms as far as applicable. We may also take photographs for operational, record-keeping, or insurance purposes. Such images will be used only for legitimate business purposes and handled in accordance with data protection law where applicable.
Delays, force majeure, and suspension may occur because of circumstances beyond our control, including extreme weather, road traffic incidents, legal restrictions, staff emergencies, strikes, national disruption, or utility failures. In such situations, we may delay, pause, or reschedule the booking without liability for indirect or consequential loss. If performance becomes impossible or unsafe, we may terminate the service and charge only for work already performed.
We may suspend or end a booking if you behave abusively, refuse to cooperate, provide false information, or create an unsafe working environment. In these circumstances, any deposit may be retained to cover losses and administration costs, and the balance of any completed work remains payable. We expect all customers to treat staff fairly and respectfully and to avoid placing anyone at risk.
Changes to these terms may be made from time to time to reflect legal, operational, or commercial updates. The version in force at the time of booking will apply to that booking unless a change is required by law. If a term is found to be invalid or unenforceable, the remaining terms will continue in full force. No waiver of any term will be effective unless agreed by us in writing.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring a claim elsewhere within the United Kingdom. We aim to resolve disputes fairly and promptly, but where agreement cannot be reached, the legal process will be determined under the applicable law.
By proceeding with a booking for the man with a van Ickenham service, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are acting lawfully and that the goods, waste, or property involved in the service are accurately described and legitimately offered for transport or disposal. These terms are designed to protect both customer and provider by setting clear expectations before work begins.