Man With A Van Ickenham Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Ickenham provides removal, transport, collection, and related delivery services within the UK. By making a booking, the customer agrees to these terms, which are intended to be fair, practical, and consistent with applicable UK law. They apply to domestic and commercial customers unless otherwise agreed in writing. For clarity, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer or the person acting on behalf of the customer.
These conditions cover the booking process, payments, cancellations, liability, waste handling rules, and the legal framework that governs the service. Please read them carefully before confirming any work. If any part of a booking request conflicts with these terms, the terms will take priority unless we have expressly agreed otherwise in writing. Nothing in these terms is intended to limit any rights you may have under consumer law that cannot legally be excluded.
We may update these terms from time to time to reflect changes in legislation, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking. If a change is required by law or for safety reasons, it may take effect immediately. Continued use of our services after an update will be treated as acceptance of the revised terms.
1. Booking Process
Bookings may be made by phone, email, online form, or any other method we make available. A booking is not confirmed until we have accepted it and, where required, received the relevant deposit or full payment. The customer must provide accurate details, including the collection and delivery addresses, access information, item list, approximate volume, preferred date, and any special handling requirements. If the details supplied are incomplete or incorrect, we reserve the right to amend the quotation, reschedule the job, or withdraw the booking where necessary.
Any quotation we provide is based on the information supplied at the time of enquiry. A quote may change if the load is larger than described, access is difficult, parking restrictions apply, waiting time is extended, the destination changes, or additional services are requested. Man With A Van Ickenham aims to be transparent, but an accurate quote depends on the customer giving full and honest information. Where a service is booked on an hourly basis, time may be calculated from the agreed start point and may include travel, loading, unloading, and waiting time if stated in the booking terms.
2. Payments and Charges
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the service, before goods are released or at the point of collection, depending on the nature of the job. We may request a deposit for larger moves, fixed-date bookings, peak periods, or specialist services. Deposits are generally non-refundable where work has been reserved and costs have been incurred, except where required by law.
We accept payment methods that we make known to you in advance. If payment is made by bank transfer, it must clear in full before the relevant work begins unless we have agreed different terms. Late payment may result in suspension of services, recovery action, and any reasonable costs incurred in seeking payment. Prices quoted are usually exclusive of exceptional expenses such as parking fees, congestion charges, tolls, storage costs, disposal charges, or permits unless specifically stated otherwise. If such costs arise during the job, they may be added to the final invoice where reasonably necessary and supported by evidence.
3. Cancellations, Delays, and Rearrangements
You may cancel or rearrange a booking by giving us reasonable notice. The amount of notice needed may vary depending on the type of service and whether a vehicle, team, or additional resources have already been allocated. For standard jobs, cancellation should be made as early as possible. If you cancel at short notice, especially on the day of the booking, we may charge a cancellation fee to cover lost time, administration, and any committed costs. If a deposit has been taken, it may be retained in part or in full in accordance with the level of notice provided and any unrecoverable expenses.
We may also need to postpone or cancel a job due to circumstances beyond our control, including severe weather, vehicle breakdown, road closures, staff illness, unsafe working conditions, or legal restrictions. In such cases, we will take reasonable steps to rearrange the service or offer an alternative date. We are not liable for losses caused by events outside our reasonable control, provided we act with reasonable care and communicate the issue promptly. If you are not present at the agreed time and the job cannot proceed, the service may be treated as a late cancellation or failed attendance.
Where waiting time is caused by customer delay, inaccessible premises, incomplete preparations, or missing keys or parking arrangements, additional charges may apply. We will usually wait for a reasonable period, but if the delay prevents the job from being completed efficiently, we may reschedule, leave site, or revise the charge accordingly. Any change requested by you during the booking may affect completion times and costs.
4. Customer Responsibilities
You must ensure that the items to be moved are clearly identified and that all information provided is correct. This includes advising us in advance of fragile, heavy, awkward, valuable, hazardous, or unusually sized goods. You are responsible for securing any necessary parking permits, building access permissions, lift reservations, or site approvals unless we have expressly agreed to arrange them. If these arrangements are not in place and the service is delayed or made more difficult, any resulting cost or loss may be added to your invoice.
It is your responsibility to pack items suitably unless packing has been included in the service. We are not responsible for damage caused by poor packaging, pre-existing wear, hidden defects, or items that are inherently unstable. Where you ask us to transport items that are not packed by us, you accept that some risk may remain even when reasonable care is taken. You should also remove personal data from devices or paperwork if you do not want it transported or exposed during handling.
5. Liability and Limitations
We will provide services with reasonable skill and care. However, our liability is limited to losses directly caused by our proven negligence or breach of contract and only to the extent permitted by law. We are not responsible for indirect, special, or consequential losses, including loss of profit, loss of business, or missed opportunities. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.
Where we are moving goods, our responsibility begins when items are placed in our care and ends when they are delivered, subject to any agreed unpacking or placement service. We will take reasonable steps to protect items during loading, transit, and unloading, but we cannot accept responsibility for damage caused by inherent weakness, inadequate packing, unsecured items supplied by you, or pre-existing faults. Claims for damage or loss should be notified as soon as reasonably possible and supported by evidence. You should not sign off a job as complete if you believe there is a problem unless you have noted your concerns at the time.
6. Goods in Transit, Access, and Handling
We may refuse to move items that are illegal, unsafe, unauthorised, excessively heavy for the available crew and equipment, or likely to cause damage to property or the vehicle. The final decision on whether an item can be moved safely rests with our team on site. If an item is heavier or more difficult than expected, we may require additional staff or equipment and may adjust the price accordingly.
When access is difficult, such as narrow staircases, no-lift properties, limited parking, or long carrying distances, the service may take longer and cost more than originally planned. We may also decline to carry items through spaces where there is a clear risk of damage. If you request that we proceed despite a risk warning, you do so at your own risk except where the loss is caused by our negligence.
7. Waste Regulations and Disposal
Where our work involves collection, clearance, or disposal of waste, both parties must comply with applicable UK waste laws and regulations. We will only transport and dispose of waste in accordance with the law and will use authorised facilities or disposal routes where required. It is your responsibility to describe waste accurately and disclose whether the material includes household waste, bulky items, green waste, mixed waste, electrical items, or any controlled substances. If waste is misdescribed, additional charges or refusal of service may apply.
You must not ask us to remove hazardous, toxic, clinical, asbestos-containing, explosive, pressurised, or otherwise regulated materials unless we have specifically agreed in writing and are legally permitted to handle them. Fly-tipping, illegal dumping, and unlicensed disposal are prohibited. If you ask us to leave waste at an unauthorised site or to dispose of it unlawfully, we will refuse the instruction. Any customer who supplies waste remains responsible for ensuring that the transfer and disposal instructions are lawful and accurate. We may require proof of waste origin or written confirmation of the items to be removed in order to comply with our legal duties.
Where a waste transfer note, receipt, or similar document is required, the customer must provide truthful and complete information. We may keep records in line with our legal obligations and operational procedures. If a customer’s actions cause us to incur enforcement costs, fines, clean-up expenses, or regulatory penalties, the customer may be required to reimburse us to the extent permitted by law and on a full indemnity basis where appropriate.
8. Complaints, Inspection, and Claims
If you are unhappy with any aspect of the service, you should notify us as soon as possible so that we can investigate. For damage claims, please provide a clear description of the issue, when it occurred, and any supporting images or documents. We may ask to inspect the item, packaging, site conditions, or vehicle records before responding. Failing to give us the opportunity to review the issue may affect the outcome of a claim.
Any claim must be made within a reasonable time after the event and in all cases within the period required by law. We reserve the right to repair, replace, or compensate at our discretion where legally appropriate and where liability is established. Our maximum liability for any single claim will not exceed the amount paid for the specific service giving rise to the claim, unless a higher limit is required by law or expressly agreed in writing.
9. Data, Confidentiality, and Site Conduct
Information supplied to us for booking and service delivery will be used for administrative, legal, operational, and invoicing purposes. We will handle personal information in accordance with applicable data protection law. We may share information with insurers, payment providers, subcontractors, or regulatory bodies where necessary to perform the service or comply with legal obligations.
We expect reasonable conduct from all customers and anyone at the property or site. Threatening, abusive, discriminatory, or unsafe behaviour may result in immediate suspension or termination of the service. If our team believes that continuing would place anyone at risk, we may stop work and leave the site. In such cases, full or partial charges may still apply depending on the work completed and the circumstances.
10. Governing Law and General Terms
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless consumer law provides otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, that part will be treated as removed and the remainder will continue in force. A failure by us to enforce any right or provision immediately does not mean that right has been waived.
Nothing in these terms creates a partnership, joint venture, or employment relationship between the customer and us. We may subcontract or delegate elements of the work where appropriate, provided that we remain responsible for the performance of the service to the extent required by law. Any verbal promise or variation will only be binding if confirmed in writing by an authorised representative. By booking a service with Man With A Van Ickenham, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
End of Terms and Conditions.