Terms and Conditions

Man With a Van Ickenham Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Ickenham provides man and van and related removal services within its operating area. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, company or organisation booking or receiving the services.

We, us, our means Man With a Van Ickenham, the service provider.

Services means any man and van, removal, transport, packing, loading, unloading, or related services that we agree to provide.

Goods means any items, belongings, furniture, boxes or other property that we are asked to move, transport, handle or store.

Contract means the agreement between the Client and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. Our services may include collection, loading, transportation, unloading and, if agreed in advance, basic packing or furniture disassembly and reassembly.

The specific services to be provided will be as set out in our booking confirmation. We do not undertake specialist removal work such as the transport of heavy machinery, hazardous materials or items requiring specialist equipment unless expressly agreed in writing before the booking is confirmed.

3. Booking Process

All bookings must be made directly with us and are subject to availability. When making a booking, you must provide accurate information regarding:

The collection and delivery addresses.

Property access details, including floors, lifts, parking restrictions and distance from parking to the property.

The approximate quantity and nature of the goods to be moved, including any especially heavy, bulky or fragile items.

Your preferred date and time for the service and any time restrictions.

Any additional services required, such as packing assistance or multiple drop-off locations.

Upon receiving your enquiry, we may provide an estimate or quotation based on the information supplied. A booking is only confirmed when we have accepted your request and you have agreed to these Terms and Conditions. We reserve the right to refuse or cancel any booking at our discretion, subject to any payments being refunded in line with our cancellation policy.

4. Estimates, Quotations and Pricing

Any estimate or quotation is based on the information you provide at the time of booking. If that information is incomplete or inaccurate, or if the scope of work changes, we reserve the right to adjust the price accordingly.

Our pricing may be based on an hourly rate, a fixed price, or a minimum charge, as specified at the time of booking. Waiting time, additional stops, extra labour and unforeseen access issues may incur additional charges. Congestion charges, tolls, parking fees or penalty charges directly related to the service may be added to your final bill where applicable.

5. Client Responsibilities

You are responsible for:

Ensuring that you or an authorised representative is present at the collection and delivery addresses for the duration of the service.

Securing parking arrangements and any necessary permits at both collection and delivery locations, where required.

Packing your goods securely, unless packing services are agreed in advance.

Ensuring that all goods are ready for transport at the agreed time.

Disconnecting appliances and dismantling furniture where necessary, unless otherwise agreed.

Complying with all relevant laws and regulations in relation to the goods being transported, including restrictions on prohibited or hazardous items.

You warrant that the goods presented for removal and transport are your own property or that you have the full authority of the owner to enter into this contract. You agree to indemnify us against any claims brought by a third party alleging ownership or rights to the goods.

6. Items We Do Not Carry

We do not transport, and you must not present for transport, any of the following without our prior written consent:

Hazardous, dangerous, explosive or flammable materials, including gas cylinders, paint, solvents and chemicals.

Illegal items or substances of any kind.

Waste for disposal, except in accordance with our waste regulations section.

Perishable goods that may deteriorate in transit.

Valuables such as cash, jewellery, precious metals, bonds or important documents.

Livestock or animals.

If such items are transported without our prior knowledge or consent, we accept no liability for any loss, damage, or consequences arising and you will be responsible for any associated costs, fines or claims.

7. Payments and Charges

Unless otherwise agreed in writing, payment is due either in advance or immediately upon completion of the services. We may request a deposit to secure your booking, which will be deducted from the final amount payable.

We accept commonly used UK payment methods as specified at the time of booking. Any outstanding balance must be settled promptly. We reserve the right to withhold goods or cease work if payment is not made when due.

If payment is late or dishonoured, we may charge interest on overdue sums at the statutory rate and recover any reasonable costs incurred in the collection of unpaid amounts.

8. Cancellations and Amendments

If you wish to cancel or amend your booking, you must inform us as soon as possible. The following cancellation terms will usually apply:

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to our reasonable administration costs.

If you cancel within 48 hours of the scheduled start time, we may retain part or all of the deposit and may charge a cancellation fee to cover our costs and loss of business.

If you cancel on the day of the move or fail to be present at the agreed time and location, we reserve the right to charge up to the full quoted amount.

Any request to change the date, time, or scope of the services is subject to availability and may result in a revised quotation. We will make reasonable efforts to accommodate changes but cannot guarantee that adjustments can be made.

9. Delays and Access Issues

We will use reasonable care to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, weather, breakdowns or other events beyond our control. We are not liable for any indirect or consequential loss arising from delays.

You must ensure adequate access for our vehicle and personnel at both collection and delivery addresses. If access is restricted or unsafe, we may refuse to proceed or charge for additional time, labour or equipment required to complete the work.

10. Loading, Transport and Unloading

We will take reasonable care when loading, transporting and unloading your goods. You or your representative should be present to oversee the process and direct us where items should be placed at the destination.

We are not responsible for dismantling or reassembling furniture or disconnection of appliances unless expressly agreed as part of the booking. If we agree to assist with such tasks, it will be on a reasonable endeavours basis and we accept no responsibility for pre-existing faults or incompatibilities.

11. Liability for Loss or Damage

We will exercise reasonable skill and care in providing our services. Our liability for loss of or damage to goods is subject to the limitations in this section.

We are not liable for:

Normal wear and tear, minor marks or superficial damage that may occur in the usual course of moving.

Loss or damage arising from your failure to pack items appropriately, including fragile or valuable items not properly protected.

Damage to furniture or items that were already defective, weakened or in poor condition.

Loss or damage resulting from your instructions, or the actions of third parties not under our control.

Loss or damage to items we have expressly refused to transport or that are prohibited under these Terms and Conditions.

Our aggregate liability for loss of or damage to your goods, whether arising in contract, tort or otherwise, is limited to a reasonable replacement value, subject to a fair assessment of the age and condition of the items. If you require increased or specific insurance cover, you should arrange this independently prior to the move.

You must notify us in writing of any visible loss or damage as soon as reasonably possible and, in any event, within a reasonable time after the completion of the services. We may request evidence of the damage and retain the right to inspect the affected items.

12. Property Damage

We will make reasonable efforts to avoid damage to property, including floors, walls, doors and fixtures. You are responsible for taking sensible precautions such as protecting floors or removing vulnerable items from the working area.

If our negligence directly causes damage to your property, our liability will be limited to the reasonable cost of repair or, at our discretion, a reasonable contribution towards such cost, having regard to the age and condition of the property.

13. Waste and Environmental Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove household or commercial waste unless agreed in advance and carried out lawfully.

If we agree to remove unwanted items for disposal or recycling, this will be subject to:

Compliance with waste carrier and disposal regulations.

Additional charges for transport, handling and any disposal fees.

Your confirmation that the items are not hazardous, restricted or illegally dumped waste.

You must not ask us to dispose of waste in an unlawful manner, including fly tipping or using unauthorised sites. Any breach of waste regulations caused by your instructions or failure to disclose the nature of items will be your responsibility, and you will indemnify us against any fines, penalties or claims incurred as a result.

14. Insurance

We may carry basic cover appropriate to our operations, but this may not match the full replacement value of your goods. You are strongly advised to arrange adequate insurance for your belongings during the move, particularly for high-value or fragile items.

15. Complaints

If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns. We will make reasonable efforts to investigate and respond to complaints in a fair and timely manner.

16. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, traffic disruption, road closures, strikes, civil unrest or acts of government.

17. Termination

We may terminate the contract or suspend services immediately if you breach these Terms and Conditions, fail to make payment when due, or if we reasonably believe that proceeding would put our staff, vehicles or third parties at risk.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No variation of these Terms and Conditions shall be effective unless agreed by us in writing. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or agreements relating to the subject matter.